Privacy Policy for Bingo App Philippines

01Introduction

Bingo App ("we," "us," or "our") operates the online gaming platform accessible at bingoapp.org, which is designed exclusively for Filipino players based in the Philippines. We are committed to protecting the personal data of our players and to being transparent about how we collect, use, store, and share that data.

This Privacy Policy has been prepared in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data we process in connection with the Bingo App platform, including data collected through the website at bingoapp.org and through any Bingo App mobile application.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines, both of which are incorporated by reference into this document. If you have any questions about how Bingo App handles your personal data, please refer to Section 13 of this policy for our contact details.

We update this Privacy Policy from time to time to reflect changes in our data practices or applicable Philippine law. When we make material changes, we will notify registered Filipino players by email or by a prominent notice on the Bingo App platform. The most current version of this policy is always available at bingoapp.org/privacy-policy.

02Data We Collect

Bingo App collects personal data from Filipino players through several channels: directly from you when you register an account, use the platform, contact our support team, or respond to a promotion; automatically from your device and browser as you use the platform; and from third-party service providers such as identity verification agencies and payment processors.

The categories of personal data we collect include:

• Identity Data: Your full legal name, date of birth, nationality, and copies of government-issued identification documents such as a Philippine passport, PhilSys National ID, SSS/GSIS ID, UMID card, or driver's licence. We also collect a selfie or facial image for identity verification purposes.
• Contact Data: Your email address, Philippine mobile number, and residential address in the Philippines.
• Account Data: Your username, encrypted password, account registration date, login history, and account preferences.
• Financial Data: Your GCash account number, Maya account details, Philippine bank account information, and a full record of all financial transactions in Philippine Peso (PHP) made through your Bingo App account including deposits, withdrawals, wagers, and bonus credits.
• Gameplay Data: Details of all games played, bets placed, outcomes, session start and end times, and any communications with our support team relating to gameplay disputes.
• Technical Data: Your IP address, device identifier, browser type, operating system, screen resolution, referring URL, and data about your interaction with the Bingo App platform including page views and clicks.
• Communication Data: Records of all communications between you and the Bingo App support team via live chat, email, or any other channel.
• Marketing and Preferences Data: Your communication and marketing preferences, including whether you have opted in to receive promotional offers and notifications from Bingo App.

We do not intentionally collect sensitive personal data beyond what is required for identity verification purposes. If we need to collect any additional sensitive information for a specific purpose, we will seek your explicit consent.

03How We Use Your Data

Bingo App uses the personal data of Filipino players for the following purposes, each of which has a corresponding lawful basis under the Data Privacy Act of 2012:

• Account Registration and Management: To create and maintain your Bingo App account, verify your identity, and ensure you meet the minimum age requirement of 21 years old. Legal basis: contractual necessity.
• Payment Processing: To process PHP deposits and withdrawals through GCash, Maya, and Philippine bank transfer, and to maintain accurate financial records for your account. Legal basis: contractual necessity and legal obligation.
• Regulatory Compliance: To comply with anti-money laundering obligations, know-your-customer requirements, and any other applicable Philippine regulatory or legal requirements. Legal basis: legal obligation.
• Platform Security and Fraud Prevention: To detect and prevent fraudulent activity, unauthorised account access, collusion, and other conduct that violates our Terms and Conditions. Legal basis: legitimate interest.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling behaviour and to administer responsible gaming tools such as deposit limits and self-exclusion in accordance with our Responsible Gaming policy. Legal basis: legitimate interest and legal obligation.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance related to your Bingo App account. Legal basis: contractual necessity.
• Platform Improvement: To analyse how Filipino players use the Bingo App platform in order to improve functionality, game selection, and user experience. Legal basis: legitimate interest.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about Bingo App where you have opted in to receive such communications. Legal basis: consent.

Bingo App will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required to do so by Philippine law.

04Sharing Your Data

Bingo App does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data with third parties only in the following circumstances:

• Payment Service Providers: We share financial data with GCash, Maya, and Philippine banking institutions as necessary to process your transactions. These providers process your data under their own privacy policies and are bound by data protection obligations.
• Identity Verification Providers: We work with third-party KYC service providers to verify the identity and age of Filipino players. These providers receive only the data necessary for verification purposes.
• Game Software Providers: Our gaming platform integrates with third-party game providers to deliver casino games, slots, and other content. Game providers may receive technical and gameplay data necessary to operate the games.
• IT and Platform Service Providers: We use third-party providers for cloud hosting, data analytics, customer support software, and cybersecurity. These providers act as data processors under agreements that require them to protect your personal data.
• Philippine Regulatory and Law Enforcement Authorities: We may disclose your personal data to the appropriate Philippine government agencies, regulatory bodies, or law enforcement authorities where we are legally required or compelled to do so.
• Professional Advisers: We may share data with our legal advisers, accountants, or auditors where necessary, under obligations of professional confidentiality.

When sharing data with third-party processors, Bingo App requires contractual commitments that the recipient will handle your personal data in a manner consistent with the Data Privacy Act of 2012 and with this Privacy Policy.

05Cookies and Tracking Technologies

Bingo App uses cookies and similar tracking technologies on the bingoapp.org website and on any Bingo App mobile application. Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Bingo App platform to function. They maintain your logged-in session, remember your currency setting (PHP), and enable core security features. You cannot opt out of strictly necessary cookies.
• Functional Cookies: These cookies remember your preferences such as your preferred game lobby view or responsible gaming settings, so you do not have to set them each time you log in.
• Analytics Cookies: We use analytics tools to understand how Filipino players navigate and use the Bingo App platform. This data is aggregated and anonymised where possible and helps us improve the platform.
• Marketing Cookies: Where you have provided consent, we use marketing cookies to deliver relevant Bingo App promotions and to measure the effectiveness of our marketing activity.

You can control non-essential cookies through your browser settings or through the Bingo App cookie preference centre. Please note that disabling certain cookies may affect the functionality of the platform. For more information on managing cookies, refer to your browser's help documentation.

06Data Security

Bingo App takes the security of your personal data seriously and implements a range of technical and organisational security measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• Encryption of all data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Strict access controls ensuring that only authorised Bingo App personnel can access personal data, and only to the extent required for their role.
• Regular security audits and vulnerability assessments of the Bingo App platform.
• Monitoring for unusual access patterns or suspicious activity associated with Filipino player accounts.
• Secure data storage on servers protected by firewalls and intrusion detection systems.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying Bingo App immediately if you suspect any unauthorised access to your account.

In the event of a personal data breach that is likely to result in risk to the rights and freedoms of Filipino players, Bingo App will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

07Data Retention

Bingo App retains your personal data for as long as your account remains active and for a period following account closure as required by Philippine law and regulatory obligations. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for five years following permanent account closure, in line with Philippine anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for five years from the date of each transaction in accordance with applicable Philippine financial regulations.
• Gameplay Data: Retained for three years from the date of activity, or for longer where required for dispute resolution or regulatory compliance.
• Customer Support Communications: Retained for three years from the date of the last communication.
• Marketing Preference Data: Retained until you withdraw your consent or until two years of account inactivity, whichever is sooner.

After the relevant retention period has expired, Bingo App will securely delete or anonymise your personal data in a manner that prevents its reconstruction. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes.

08Your Privacy Rights

Under the Data Privacy Act of 2012, Filipino players have the following rights in relation to their personal data held by Bingo App:

• Right to be Informed: The right to know what personal data Bingo App collects, how it is used, and with whom it is shared.
• Right to Access: The right to request a copy of the personal data Bingo App holds about you.
• Right to Correction: The right to request that inaccurate or incomplete personal data be corrected.
• Right to Erasure: The right to request deletion of personal data where there is no longer a lawful basis for retention, subject to applicable legal and regulatory obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interest.
• Right to Data Portability: The right to receive your personal data in a structured format for transfer to another service provider.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact the Bingo App Data Protection Officer using the details provided in Section 13. We will respond to all data rights requests within 15 business days. We may request proof of identity before processing a request to protect against unauthorised access to your personal data.

09Minors and Age Policy

The Bingo App platform is strictly for Filipino players who are at least 21 years old. We do not knowingly collect personal data from individuals under the age of 21. The minimum age of 21 is a firm requirement and is enforced through our identity verification process.

If Bingo App discovers that personal data has been collected from a player who is under 21 years of age, we will immediately close the associated account, delete the personal data where legally permissible, and handle any funds in accordance with our Terms and Conditions and applicable Philippine law.

If you believe that Bingo App has inadvertently collected personal data from a minor, please notify us immediately using the contact details in Section 13 so that we can take prompt corrective action.

10Marketing Communications

Bingo App may send promotional communications to Filipino players who have opted in to receive them. These communications may include bonus offers, free spins on online slots, cashback promotions, sports betting offers, esports promotions, and other Bingo App news. We send marketing communications by email and, where you have provided consent, by SMS to your registered Philippine mobile number.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email sent by Bingo App.
• Updating your communication preferences in your Bingo App account settings.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications will not affect the delivery of service-related communications such as transaction confirmations, security alerts, account notices, or responsible gaming notifications. These communications are considered essential and will continue regardless of your marketing preferences.

Bingo App does not use personal data obtained from your gameplay or transaction history to build profiles for sale to third-party advertisers. Any profiling carried out by Bingo App is done solely for the purpose of delivering relevant offers to you within the Bingo App platform and for responsible gaming monitoring.

11International Data Transfers

Bingo App primarily stores and processes the personal data of Filipino players on servers located in the Asia-Pacific region. In some cases, personal data may be processed by third-party service providers whose operations are located outside the Philippines — for example, cloud infrastructure providers or software vendors with regional data centres.

Whenever personal data is transferred outside the Philippines, Bingo App takes steps to ensure that an adequate level of protection is applied to that data consistent with the requirements of the Data Privacy Act of 2012. These steps may include:

• Entering into data processing agreements with third-party recipients that contain appropriate data protection clauses.
• Assessing whether the destination country has an adequate level of data protection recognised under Philippine law.
• Implementing additional technical safeguards such as encryption where required.

By using the Bingo App platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with this section and the applicable provisions of the Data Privacy Act of 2012.

12Changes to This Privacy Policy

Bingo App reserves the right to update or modify this Privacy Policy at any time. We will notify registered Filipino players of material changes by posting a prominent notice on the Bingo App platform, by sending a notification email to your registered address, or by displaying an in-app notification when you next log in.

Changes to this Privacy Policy take effect from the date they are published on bingoapp.org unless a later effective date is specified. Your continued use of the Bingo App platform following the publication of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not accept the updated policy, you should stop using the platform and may request account closure.

We encourage Filipino players to review this Privacy Policy periodically to stay informed about how Bingo App protects your personal data. The effective date at the top of the policy reflects the date of the most recent revision.

13Contact and Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the Bingo App Data Protection Officer (DPO) using the following details:

We aim to respond to all privacy-related enquiries within 15 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph.

This Privacy Policy was last updated in 2026 and is effective for all Filipino players using the Bingo App platform from that date onwards.